Order Status

New Order

Your order has been received, and is awaiting processing. During normal business hours it usually takes 1-2 hours for processing. 

During this time we will review the order to verify it meets your insurance company’s, (or Medicare’s) guidelines for coverage. 

On Hold


We place an order on hold when it is missing one or more of Medicare’s (or other insurance) requirements for coverage. 

We will contact your doctor’s office and request additional documentation to support the need for the item. 

If you would like to assist in the gathering of the required documentation, please contact us at (800) 977-3002.

Ready for Delivery


Once the document review and insurance verification is complete we’re ready to deliver your order. We deliver to most areas on the next business day. 

Our delivery team is available Monday – Friday, 8:00 AM to 7:00 PM

Delivery Complete


Delivery of your order has been completed.



There are three ways an order can be cancelled:

1. Your doctor has chose to cancel the order

2. You have chosen to cancel the order

3. Your order was previously placed on hold due to missing documentation that was required by Medicare (or insurance company). We’ve requested the additional documents from your physician. However, they were not returned. We generally cancel orders after 10 days if no response to our requests are received. 

We deliver most items by the next business day. However, the order must contain all of the items required by your insurance carrier, or Medicare, for coverage.

Each prescription medical device has specific rules that determine whether your insurance company, or Medicare, will pay for it.  When your physician provides us with all of the required documentation we’re able to deliver your item. If any of the documentation that is required for coverage is missing your order will be delayed.

If you would like to get the current status of your order, please contact us at (800) 977-3002. We’re available to answer status questions during regular business hours.

Delivery Times

We deliver Monday – Friday, 8:00 AM to 7:00 PM.

We will call you on the morning of your delivery to confirm a delivery time. If you’re not home when we attempt delivery we’ll leave a door tag. If you receive a door tag, please contact us at your earliest convenience to schedule a re-delivery.

We’re available to take your calls regarding delivery Monday – Friday, 8:30 AM to 5:00 PM.

(800) 977-3002

We deliver Monday – Friday from 8:00AM to 7:00 PM.

(800) 977-3002


Note: We ship some supplies through UPS, U.S. Post Office, and Federal Express. These carriers may offer different delivery times. 

Equipment Pick Up

When you no longer need the medical equipment that we delivered, please contact us at (800) 977-3002. We’ll make arrangements to pickup the equipment from its current location. 

We pick up equipment during our normal delivery hours of 8:00 AM to 7:00PM, Monday through Friday.